Refund Policy

Last Updated: [Insert Date]

At [Your Website Name], we strive to provide our customers with a seamless shopping experience. If you are not satisfied with your purchase, our Refund Policy ensures a hassle-free process to address your concerns. Please read the details below carefully.

1. Eligibility for Refund

Refunds are applicable in the following situations:

1. The product delivered is damaged, defective, or significantly different from the description.
2. The product is missing parts or accessories as advertised.
3. Non-delivery of the product within the promised timeline.
4. Refunds are subject to the return of the product in unused, original condition, with all original packaging, tags, and accessories intact.

2. Conditions for Refund

• Refund requests must be initiated within [insert time frame, e.g., 7 days] of delivery.
• The following conditions must be met for a refund:
  • Proof of purchase (order confirmation email or receipt).
  • Products must not show signs of use, wear, or damage caused by the customer.

3. Non-Refundable Items

Certain items are not eligible for refunds, including:

1. Perishable goods such as food or flowers.
2. Customized, personalized, or made-to-order products.
3. Intimate or sanitary goods for hygiene reasons.
4. Gift cards or vouchers.

4. How to Request a Refund

1. Contact our Customer Support via:
   • Email: [support@yourwebsite.com]
   • Phone: [+91-XXXXXXXXXX]
2. Provide details of your order, the reason for the refund, and any supporting evidence (e.g., photographs of a damaged product).
3. Once approved, you will receive instructions on returning the product.

5. Refund Process

• After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed through the original payment method within [insert time frame, e.g., 7-10 business days].
• For COD orders, refunds will be processed via bank transfer or as store credit, based on your preference.

6. Shipping Charges

• Refunds will include the cost of the product but may exclude shipping charges, unless the return is due to our error (e.g., wrong or defective product sent).
• Customers are responsible for the cost of return shipping unless otherwise specified.

7. Cancellations

• Orders can be canceled before they are dispatched for a full refund.
• Once dispatched, cancellation requests will be treated as returns and are subject to the conditions outlined in this policy.

8. Late or Missing Refunds

• If you haven’t received a refund within the specified timeline:
  1. Check with your bank or payment provider.
  2. Contact our Customer Support for further assistance.

9. Changes to This Policy

• We reserve the right to modify this Refund Policy at any time. Updates will be posted on our Website, and continued use of our services signifies acceptance of the revised policy.

10. Contact Us

For questions or assistance regarding our Refund Policy, please contact:

• Email: [support@yourwebsite.com]
• Phone: [+91-XXXXXXXXXX]
• Address: [Your Office Address, City, State, PIN Code]