Cancellation Policy

Last Updated: [Insert Date]

At [Your Website Name], we strive to provide a seamless shopping experience. However, we understand that there may be instances where you need to cancel an order. This Cancellation Policy explains the terms and conditions for canceling an order.

1. Eligibility for Cancellation

You can cancel your order under the following conditions:

1. Before Dispatch: Orders can be canceled any time before they are dispatched from our warehouse.
2. After Dispatch: Once the order is dispatched, cancellations are no longer permitted, and the return process must be initiated instead.

2. How to Cancel an Order

To cancel your order:

1. Log in to your account on [Your Website Name] and navigate to “My Orders.”
2. Select the order you wish to cancel and click on “Cancel Order.”
3. Alternatively, contact our Customer Support:
   • Email: [support@yourwebsite.com]
   • Phone: [+91-XXXXXXXXXX]

3. Refund for Canceled Orders

• For prepaid orders canceled before dispatch, the refund will be processed within [insert time frame, e.g., 7-10 business days] via the original payment method.
• For cash-on-delivery (COD) orders, cancellations do not involve a refund as no payment has been made yet.

4. Cancellation Charges

• No cancellation charges will apply for orders canceled before dispatch.
• If an order is canceled after dispatch (in exceptional cases), shipping charges may be deducted from the refund amount.

5. Exceptions

The following orders may not be eligible for cancellation:

1. Customized or personalized products.
2. Perishable items, such as food or flowers.
3. Orders placed during a promotional sale or with exclusive discounts (subject to specific terms mentioned during the promotion).

6. Changes to Your Order

If you wish to modify your order (e.g., change the delivery address or update product quantity), please contact our Customer Support immediately. We will accommodate changes only if the order has not yet been dispatched.

7. Cancellation by [Your Website Name]

We reserve the right to cancel orders under the following circumstances:

1. If the product is out of stock or unavailable.
2. If there is a pricing or typographical error.
3. If the payment transaction is flagged as suspicious or unauthorized.
4. If the delivery address is deemed invalid or unreachable.

In such cases, you will be notified, and a full refund will be issued.

8. Amendments to This Policy

[Your Website Name] reserves the right to modify this Cancellation Policy at any time. Updates will be posted on the Website, and continued use of our services constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or require assistance with canceling your order, please contact us:

• Email: [support@yourwebsite.com]
• Phone: [+91-XXXXXXXXXX]
• Address: [Your Office Address, City, State, PIN Code]