Returns Policy

Last Updated: [Insert Date]

At [Your Website Name], we are dedicated to ensuring customer satisfaction. If you are not happy with your purchase, you can return the product in accordance with this Returns Policy. Please read the details carefully to understand your rights and our obligations.

1. Eligibility for Returns

You may return a product if:

1. The item delivered is defective, damaged, or not as described.
2. The product is unused, in its original condition, with all tags, packaging, and accessories intact.
3. The return request is initiated within [insert time frame, e.g., 7 days] of delivery.

2. Non-Returnable Items

Certain items cannot be returned, including:

1. Perishable goods such as food, flowers, or plants.
2. Customized or personalized products.
3. Intimate or hygiene-related items, such as undergarments or beauty products.
4. Electronics or items that have been used, tampered with, or have missing parts/accessories.
5. Gift cards or vouchers.

3. How to Initiate a Return

To request a return:

1. Contact our Customer Support:
   • Email: [support@yourwebsite.com]
   • Phone: [+91-XXXXXXXXXX]
2. Provide your order details, reason for return, and any supporting evidence (e.g., photographs of the damaged item).
3. Once approved, you will receive instructions for returning the product.

4. Return Process

1. Ensure the product is securely packed to prevent damage during transit.
2. Ship the product to the address provided by our team. For certain locations, a pickup may be arranged.
3. Upon receipt and inspection of the returned product, we will notify you of the approval or rejection of your return.

5. Return Shipping

• For defective, damaged, or incorrect items: We will bear the return shipping costs.
• For other return reasons: The customer may be responsible for return shipping costs unless otherwise specified.

6. Refund or Replacement

• If your return is approved, you can choose between:
  1. Replacement: A new product will be shipped to you (subject to availability).
  2. Refund: Processed via the original payment method within [insert time frame, e.g., 7-10 business days].
• For COD orders, refunds will be provided as store credit or via bank transfer, as per your preference.

7. Conditions for Return Rejection

Your return may be rejected if:

1. The product is used, damaged, or altered by the customer.
2. The return request is made beyond the allowed return period.
3. The product is not returned with its original packaging, tags, or accessories.

8. Cancellations

• Orders can be canceled before dispatch for a full refund.
• If the order has already been dispatched, cancellation requests will be treated as returns.

9. Changes to This Policy

We reserve the right to modify this Returns Policy at any time. Updates will be posted on our Website, and continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns regarding our Returns Policy, please contact:

• Email: [support@yourwebsite.com]
• Phone: [+91-XXXXXXXXXX]
• Address: [Your Office Address, City, State, PIN Code]